1. Booking Requirments
All sessions at House of Alcheme and Alcheme Collective must be booked in advance. Bookings can be made via our online booking system, in person, or by phone.
2. Payment Terms
All sessions must be paid for in full at the time of booking to confirm your appointment. Unpaid bookings are not guaranteed and may be released to others.
3. Confirmation & Reminders
You will receive a confirmation email or text once your booking is secured, along with a reminder 24–48 hours before your session. Please ensure your contact details are accurate.
4. Cancellations
- Cancellations made more than 24 hours before your appointment will receive a full credit
or refund.
- Cancellations made within 24 hours may forfeit the full session fee.
- Cancellations due to illness may be credited with medical documentation at our discretion.
5. Rescheduling
You may reschedule your appointment up to 12 hours prior. Late rescheduling (within 12 hours) may incur a 50% fee. Please contact us directly for support.
6. No-Shows
If you do not attend your appointment without notifying us, the full session fee will be forfeited and no refunds will be issued.
7. Late Arrivals
If you arrive late, your session may be shortened to respect following appointments. Full session fees still apply.
8. Practitioner Availability
While we strive to maintain consistency, practitioner availability may vary. If your session is cancelled by us, you will receive a full credit or refund.
9. Emergency Situations
We understand that life happens. In genuine emergencies, please reach out and we will work with you to find a compassionate solution.
10. Group Events, Workshops & Retreats
- All event bookings are non-refundable unless otherwise stated.
- Transfers to another person or date may be permitted with 48 hours’ notice.
- Cancellations within 48 hours may forfeit the full amount unless otherwise approved.
11. Contact
House of Alcheme / Alcheme Collective
9 Golf Street, Maroochydore, QLD, 4558
hello@houseofalcheme.com
0480 486 295
Last Updated: 11/06/2025