1. Shipping Regions
We currently ship throughout Queensland andAustralia. If you are located outside of these areas, please contact us directly to inquire about custom shipping arrangements.
2. Order Processing Times
Orders are typically processed within 2–4business days (excluding weekends and public holidays). You will receive a confirmation email once your order is processed and dispatched.
3. Delivery Times
Standard shipping times within QLD: 3–7business days.
Express shipping times within QLD: 1–3 business days.
Please note delivery times are approximate and subject to courier service timelines.
4. Shipping Fees
Shipping is calculated at checkout based on the weight, size, and destination of your order. Free shipping may be offered during promotional periods or for orders over a specified value.
5. Tracking Your Order
Once your order has shipped, you will receive tracking information via email. You can monitor the status and estimated delivery time directly via the courier’s tracking system.
6. Local Pickup
Local pickup from House of Alcheme may be available on request. Please wait for a confirmation email advising your order is ready before arriving.
7. Damaged or Missing Items
If your item arrives damaged, incomplete, oris lost in transit, please notify us within 5 business days of delivery. We will liaise with the courier and, where appropriate, offer a replacement or refund.
8. Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost parcels due to incorrect addresses.
9. Returns Due to Non-Collection
If a parcel is returned to us due tonon-collection or an incorrect address, re-shipping fees will apply. Refunds are not issued for unclaimed packages unless pre-approved.
10. Contact
House of Alcheme / Alcheme Collective
9 Golf Street. MAROOCHYDORE. QLD. AUSTRALIA
hello@houseofalcheme.com
0480 486 295
Last Updated: 11 June 2025