1. Introduction
Welcome to House of Alcheme and Alcheme Collective. By accessing our services, website, or physical spaces, you agree to the terms outlined below. These terms apply to all clients, members, practitioners, and visitors.
2. Who we serve
Guests must be 18+ or supervised by a guardian with a signed Minor Waiver. You must be physically and mentally fit to participate in our offerings. Our services complement but do not replace licensed medical care.
3. Bookings, payments and cancelations
All bookings must be paid prior to commencing session. Cancellations under 24 hours may forfeit the full fee. Reschedules under 12 hours may incur a 50% fee. Repeated no-shows may result in restrictions.
4. Payment methods
We accept Stripe, Square, EFTPOS, bank transfer. Failed payments incur a $15 dishonour fee.
5. Membership agreement
12-month minimum. Non-transferable. 6-week pause limit with 2 weeks' notice. Auto-renews unless cancelled with 14 days' notice. Failure to pay may result in suspension.
6. Room hire and collective bookings
Practitioners must follow booking times, maintain cleanliness, provide insurance/qualifications, and are liable for their clients. We reserve the right to suspend access for violations.
7. Conditions of entry
Respect all staff, guests, and property. No alcohol or drug use. Use equipment as directed. Alert staff to any discomfort. Failure to follow instructions may result in removal.
8. Service-specific risk warning
Includes all House of Alcheme modalities(Sauna, Float, Red Light, Hyperbaric, Contrast Therapy, Hydrogen, Normatec, BrainTap). Each has unique risks and contraindications. Use is at your own risk. See full details on our website.
9. Responisbility for health disclosure
Clients are solely responsible for disclosing medical conditions, sensitivities, or contraindications. Failure to disclose waives all liability.
10. Communicaple illness policy
Do not attend if you are unwell or have tested positive for any communicable illness. Entry may be denied to protect others.
11. Emergency protocol
Staff may contact emergency services or listed emergency contacts. Staff are not medical professionals.
12. Photography and media consent
Photos/videos may be taken for promotional use. Notify staff in writing if you do not consent to image use.
13. Force majeure
We are not liable for disruptions caused by external events such as natural disasters, lockdowns, or power failures.
14. Privacy policy
We comply with the Privacy Act 1988 (Cth).Your data is securely stored and used only for booking, safety, or compliance. You may request access, correction, or deletion at any time.
15. Liability waiver
You voluntarily assume full responsibility for participating in our services and release us from liability unless due to proven gross negligence.
16. Minor waiver
Minors require signed consent and must be supervised. Not all services are appropriate for those under 18.
17. Indemnity
You agree to indemnify House of Alcheme and Alcheme Collective from any losses, claims, or legal actions arising from your use of our services or breach of these terms.
18. Governing law
These terms are governed by Queensland law. Disputes will be handled in Queensland courts.
19. Contact information
House of Alcheme & Alcheme Collective
Address: 9 Golf Street Maroochydore. AUSTRALIA 4558
Email: hello@houseofalcheme.com
Phone: 0480486295
ABN: 61 657 112 108
ACN: 657 112 108
20. Acknoledgement
By using our website, entering our space, or booking services, you acknowledge and agree to all the above terms, policies, and waivers.
Last Updated: 11 June 2025