1. Overview
At House of Alcheme and Alcheme Collective, we are committed to quality and client satisfaction. This policy outlines your rights and our responsibilities under Australian Consumer Law regarding returns and refunds.
2. Change of Mind
We do not offer refunds for change of mind.However, exchanges or store credit may be offered at our discretion if the product is unused, sealed, and returned within 7 days with proof of purchase.
3. Faulty or Damaged Goods
If you receive a faulty or damaged product, please contact us within 5 business days of receiving your order. We will offer a full replacement, exchange, or refund in line with your consumer rights.Clear photos and order details may be required.
4. Incorrect Items
If the item received differs from what you ordered, we will arrange for a return and replacement at no extra charge.
5. How to Request a Return
To request a return, please contact us via email at hello@houseofalcheme.com order number, reason for return, and any supporting documentation. We will confirm next steps within 2–3 business days.
6. Return Conditions
- All returns must be approved in writing before being sent.
- Items must be returned in their original packaging, unused, and in resaleable condition.
- Products such as ingestible powders, open skin or health products cannot be returned due to hygiene regulations.
7. Services and Bookings
Refunds are not available for late cancellations or no-shows. Please see our Booking & Cancellation Policy. If a session is cancelled due to practitioner unavailability, a full credit or refund will be issued.
8. Processing Times
Approved refunds will be processed within 5–10business days to your original payment method. Store credits will be issued via email.
9. Shipping Costs for Returns
Shipping for change-of-mind or exchange returns is the customer’s responsibility. For faulty or incorrect items, return shipping is covered by us.
10. Contact
House of Alcheme / Alcheme Collective
9 Golf Street. MAROOCHYDORE. QLD. AUSTRALIA
hello@houseofalcheme.com
0480 486 295
Last Updated: 11 June 2025